Question 1

How long will it take to receive my order?

Accepted Answer

Typically it takes 10-24 business days to receive your order. The process and shipping time depends on the complexity of each custom portrait painting.For example:A Family Oil on Canvas portrait painting can take more time for the artist to paint, than a single person painting.Once we'll send you the a handmade sketch of your painting for your approval, we will update you about your order's exact delivery times.

Question 2

Do you ship in the US?

Accepted Answer

Yes, definitely!We offer fast and secure shipping across the US. We only use top US carrier shipping services in order to maintain a fast and secure delivery process for each canvas painting order. Shipping is free with no additional costs.

Question 3

What is an oil on canvas painting?

Accepted Answer

OIL ON CANVASmost popular medium for turning photos into a beautiful vivid masterpiece. each painting is 100% hand-painted by a proffesional artist, and starts on a clean white canvas while using the best materials during the creation process. oil on canvas painting is best for cherishing special moments and as an artistic gift that can last for generations!

Question 4

Where can I choose framing for my painting?

Accepted Answer

First, we will create a hand made sketch from your photos and send it to you for approval.Then, we will ask you to choose a framing option for your painting from a wide collection of frames in different designs that can be suitable for your canvas painting. You can also choose to keep the paitning with no frame. (canvas streched)

Question 5

Do you ship internationally?

Accepted Answer

We currently ship across the US and states of the EU. We only use top carrier shipping services in order to maintain a fast and secure delivery process for each canvas painting order. Shipping is free with no additional costs.

Question 6

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 7

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

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