We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return:
1. Your item must be in the same condition as you received it.
2. Item must be in its original packaging. 
3. You must have the receipt or proof of purchase.

To initiate a return, please contact us at support@momentsinpaint.com.

Returns should be sent to:
Moments In Paint LLC
312 W. 2nd St #3306
Casper, WY 82601 United States

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we cannot accept returns without prior authorization.

For any questions regarding returns, feel free to reach out to us at support@momentsinpaint.com
or call us at (307) 224-2916‬ during our office hours from 9:30 AM to 5:00 PM, Monday to Friday.

Damaged or Incorrect Items:
Upon receiving your order, please inspect it promptly. If you find that an item is defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.

Exchanges:
If you wish to exchange an item, the quickest way is to return the original item and place a new order separately once your return is processed.

European Union Cooling-off Period:
For shipments to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason. The item must be in its original condition, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds:
Once we receive and inspect your return, we will notify you of the approval status of your refund within 2 business days. Approved refunds will be processed back to your original payment method within 10 business days. Please note that the time for the refund to appear in your account may vary depending on your bank or credit card issuer.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@momentsinpaint.com or call us at (307) 224-2916‬.